Refunds & returns policy.
At NW Systems, we want you to be completely satisfied with your purchase. If for any reason you need to return a product, please review the policy below to ensure your return is eligible.
Eligibility for Returns
• Products must be unused and returned in their original packaging.
• The return must be requested and the product dispatched back to us within 14 days of delivery.
• Returns requested after this period may not be accepted.
How to Start a Return
To initiate a return, please email either:
We will respond with return instructions and a return reference.
Refunds
• Refunds will be processed within 14 days of us receiving the returned item, provided it is in original, resalable condition.
• Refunds will be issued to the original payment method used at checkout.
Return Shipping Costs
• The customer is responsible for the cost of returning the product, unless the item is confirmed to be faulty.
Non-Refundable Items
• Custom-built systems are not eligible for a refund.
• Please ensure all specifications are confirmed before placing an order for a custom build.
Faulty Items
• If your item is faulty, contact us as soon as possible at the emails above.
• Faulty items will be assessed in line with the manufacturer’s warranty period and policies.
• Refunds, repairs, or replacements will be processed based on the manufacturer’s guidance.
• In some cases, the item may need to be returned directly to the manufacturer for inspection.
Packaging & Delivery Responsibility
• NW Systems will take photographs of each product and its packaging prior to dispatch as proof of condition at the point of shipping.
• Once the item is delivered, liability for the product passes to the customer.
• Any damage caused during transit must be reported to and handled directly with the courier. We will provide supporting photos taken before dispatch to help support your claim.
Last Updated: 14 July 2025