Privacy policy.
At NW Systems, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, and store your information when you use our website or place an order with us.
1. Who We Are
NW Systems is a UK-based business specialising in PC components and custom-built PCs. For the purposes of UK data protection law, NW Systems is the data controller of the personal information you provide.
2. What Information We Collect
We may collect and store the following types of personal data:
• Contact details: Name, email address, phone number
• Shipping and billing address
• Order and payment information (processed via secure third-party providers)
• Communication history (emails or messages sent to us)
• Technical information: IP address, browser type, and basic usage analytics (via cookies)
We do not store payment card details. All payment data is handled securely by our payment processors.
3. How We Use Your Information
We use your personal data to:
• Process and deliver your orders
• Communicate with you about your order or queries
• Provide customer service and support
• Send important updates (such as dispatch confirmations or returns info)
• Improve our website, services, and user experience
We do not send marketing emails unless you have specifically opted in.
4. Sharing Your Information
We only share your data where necessary, and only with:
• Payment processors (e.g. Stripe, PayPal)
• Courier/delivery services
• Trusted service providers who help us operate our website and systems
We do not sell or trade your personal information with third parties.
5. Data Storage & Security
• Your personal data is stored securely and only kept for as long as necessary to fulfil the purpose for which it was collected (e.g. fulfilling an order, record-keeping, or warranty support).
• We implement reasonable physical, technical, and administrative security measures to protect your data from loss, misuse, or unauthorised access.
6. Your Rights
Under the UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally applicable
• Object to or restrict how we process your data
• Withdraw consent (where consent has been given)
To exercise these rights, contact us at:
7. Cookies
Our website uses basic cookies to improve functionality and collect anonymous analytics. You can manage or disable cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the most recent revision date at the top.
9. Contact Us
If you have any questions or concerns about how we handle your data, you can reach us at:
Last updated: 14 July 2025